Support Policy
Our commitment to supporting you after your purchase. We provide clear, structured support to help you succeed with VisaFlow Pro.
Last updated: June 27, 20266 sections
WPCodingPress is committed to providing professional support for all VisaFlow Pro customers. Our support is designed to help you successfully install, deploy, and operate your visa processing platform.
Support is provided as part of your license purchase. There are no separate support fees or subscriptions required. Support is included for the lifetime of your license.
Installation Support
Guidance through the initial installation and setup process. Includes database configuration, environment setup, and first-time launch.
✓ Included
Deployment Support
Assistance deploying the platform to your chosen hosting provider. Includes domain configuration and SSL setup guidance.
✓ Included
Bug Fix Support
Fixes for verified bugs or defects in the original source code. Custom modifications are not covered.
✓ Included
Documentation Support
Help understanding and applying the provided documentation. Clarification on configuration and customization options.
✓ Included
Email Support
Support via email at support@wpcodingpress.com. Responses within the stated timeframes.
✓ Included
WhatsApp Support
Instant support via WhatsApp for quick questions and urgent issues.
✓ Included
Priority Support
Expedited response times for critical issues affecting production operations.
✗ Not included
Custom Development
Custom feature development, integration work, or modifications beyond the standard product scope.
✗ Not included
Our target response times are based on the severity of your issue:
| Priority | Description | ||
|---|---|---|---|
| Critical | Platform down or completely unusable | Within 4 hours | Within 1 hour |
| High | Major feature broken, workaround available | Within 8 hours | Within 2 hours |
| Normal | Minor issue or general question | Within 24 hours | Within 4 hours |
| Low | Feature request or documentation inquiry | Within 48 hours | Within 24 hours |
Response times are targets, not guarantees. Actual response times may vary.
The following are not covered under standard support:
Custom development or feature requests outside the original product scope
Content creation, data entry, or visa application processing
Third-party integrations not included in the original product
Issues caused by modifications to the source code by the customer or their contractors
Server maintenance, OS updates, or hosting infrastructure issues
DNS configuration beyond initial setup guidance
Training end-users or staff on how to use the platform
Recovery of lost data or database restoration